Roles and Responsibility Of The Cafe Department
Introduction
Cafes are complex businesses that rely on the expertise and hard work of a range of different employees. Each department in a cafe has its own unique set of terms and conditions that employees should be aware of to ensure a smooth and productive work environment.
Responsibility of Front Of House (FOH)
Front of house staff are responsible for providing customer service and ensuring that customers have a pleasant experience at the cafe. As such, they need to be aware of the cafe’s policies regarding customer service. This may include rules and regulations regarding seating, outside food and drink, and noise levels. Additionally, front of house staff should be familiar with the cafe’s refund policy and payment options, as they will be the first point of contact for customers.
Responsibility of Back Of House (BOH)
Back of house staff are responsible for preparing and cooking the food served in the cafe. They need to be aware of the cafe’s food safety policies and guidelines to ensure that the food is prepared and stored correctly. This may include temperature control, hygiene practices, and food handling procedures. Back of house staff should also be aware of the cafe’s inventory management system to ensure that there is always enough stock on hand.
Responsibility of Management
Cafe managers are responsible for overseeing the day-to-day operations of the cafe. They need to be aware of all the terms and conditions set by the cafe operator, as well as any local or national regulations that may affect the business. This may include labor laws, health and safety regulations, and tax laws. Additionally, cafe managers need to be aware of the cafe’s financial policies, including budgeting, payroll, and accounting procedures.
Responsibility of Marketing & Sales
Marketing and sales staff are responsible for promoting the cafe and driving sales. They need to be aware of the cafe’s branding guidelines and marketing strategy to ensure that all promotional materials are consistent and effective. Marketing and sales staff should also be aware of the cafe’s target audience and demographics to ensure that their efforts are focused and effective.
Responsibility of Human Resource
Human resources staff are responsible for recruiting, hiring, and training new employees. They need to be aware of the cafe’s hiring policies, including job descriptions, interview procedures, and background checks. Human resources staff should also be familiar with the cafe’s training program and performance evaluation system to ensure that all employees are trained to the same standard and held accountable for their performance.
In addition to the above, all employees should be aware of the cafe’s privacy policy. This policy outlines how the cafe operator collects, uses, and protects employees’ personal information. This information may include name, address, and social security number. Employees should ensure that the cafe has a clear and concise privacy policy and that they understand how their information will be used.
Summary of the responsibility for each position in the cafe / Restaurant
In conclusion, each department in a cafe has its own unique set of terms and conditions that employees should be aware of to ensure a smooth and productive work environment. Front of house staff should be familiar with the cafe’s customer service policies, while back of house staff should be aware of the cafe’s food safety policies. Cafe managers should be aware of all the terms and conditions set by the cafe operator, while marketing and sales staff should be familiar with the cafe’s branding guidelines and target audience. Human resources staff should be aware of the cafe’s hiring and training policies. Additionally, all employees should be aware of the cafe’s privacy policy. By understanding these terms and conditions, employees can perform their jobs more effectively and contribute to the success of the cafe.
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