Introduction Cafes are complex businesses that rely on the expertise and hard work of a range of different employees. Each department in a cafe has its own unique set of terms and conditions that employees should be aware of to ensure a smooth and productive work environment. Responsibility of Front Of House (FOH) Front of…
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Introduction A Standard Operating Procedure also known as S.O.P is a procedure specific to your operation that describes the activities necessary to complete tasks in accordance with industry regulations, provincial laws or even just your own standards for running your business. Any document that is a “how to” falls into the category of procedures. What…
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Introduction It happens to every barista at some point. A cappuccino or latte will sit on the counter for just a little too long, and its perfectly-textured microfoam will start to disintegrate and bubble. As a result, the beverage no longer looks “fresh” and appealing to the customer. This often means the barista has to…
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According to Monster.com, a barista’s roles are no greater than promoting coffee by educating our dear beloved customers (yeah, like the society) by selling, grinding and brewing coffee to the customers. Brewing through different equipments, accessories and supplies. Oh and not to forget preparing and serving a variety of coffee drinks, along with serving pastries…
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Each café has their distinctive practice of customer service. Some maybe similar to the other and some can be totally distinguished oneself from the others. Somehow or eventually it may become one of the marketing tools to the café itself. However, here’s a list of essential services which may be well recommended to start the…
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Introduction The BIG question in the room: How do I start my dream coffee shop business? So, you’re ready and want to start coffee shop business. You’re excited and burning with desire to be a proud owner of a café that is part of a hip and vibrant café culture. You imagine walking into the…
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