Introduction Cafes have become a ubiquitous part of Malaysian culture in recent years. With the rise of social media and the proliferation of influencers, cafes have become more than just a place to grab a cup of coffee – they’re now a destination in their own right, attracting customers with their unique decor, trendy food…
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Introduction Malaysia is a country that is famous for its diverse culture, food, and tourism. One of the most popular businesses in Malaysia is the café business. With the increase in demand for quality coffee, more and more entrepreneurs are starting café businesses in the country. However, the café business in Malaysia can be challenging,…
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Introduction When you think of a barista, the first thing that comes to mind is probably someone who makes coffee. And while that’s certainly a big part of the job, there’s much more to being a barista than just pulling shots and steaming milk. In fact, a barista can take on a variety of roles…
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Introduction Cafes are complex businesses that rely on the expertise and hard work of a range of different employees. Each department in a cafe has its own unique set of terms and conditions that employees should be aware of to ensure a smooth and productive work environment. Responsibility of Front Of House (FOH) Front of…
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Introduction A Standard Operating Procedure also known as S.O.P is a procedure specific to your operation that describes the activities necessary to complete tasks in accordance with industry regulations, provincial laws or even just your own standards for running your business. Any document that is a “how to” falls into the category of procedures. What…
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Introduction It happens to every barista at some point. A cappuccino or latte will sit on the counter for just a little too long, and its perfectly-textured microfoam will start to disintegrate and bubble. As a result, the beverage no longer looks “fresh” and appealing to the customer. This often means the barista has to…
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According to Monster.com, a barista’s roles are no greater than promoting coffee by educating our dear beloved customers (yeah, like the society) by selling, grinding and brewing coffee to the customers. Brewing through different equipments, accessories and supplies. Oh and not to forget preparing and serving a variety of coffee drinks, along with serving pastries…
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Each café has their distinctive practice of customer service. Some maybe similar to the other and some can be totally distinguished oneself from the others. Somehow or eventually it may become one of the marketing tools to the café itself. However, here’s a list of essential services which may be well recommended to start the…
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What’s your requirement of how you will be treated when you walk into a café? To a certain standard, I wouldn’t care how best of your service. With all due respect, each human on earth deserves a basic attention in your café. As they always say, “Customer is always right.” Yes and no. Customer service…
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